FAQs

Physiotherapy is available at an additional cost, supporting residents’ mobility, strength, and overall well-being. Please get in touch with our team for more information.

At Penrose Court Care Home, we require a 28-day notice period for residents receiving any of our long-term care types and are looking to move out. Our compassionate team are on hand around the clock to support you with your moving transition and answer any further questions you have.

We provide Palliative Care at Penrose Court Care Home for those who are nearing the end of their life. We endeavour to make a person’s last days, weeks, or months as comfortable as possible and extend our support to loved ones during this time.

We are glad to offer Respite Care at Penrose Care Home. Prior to admission we will evaluate a person’s care needs and assess how long someone should stay at our care home. Respite care is suitable for those who have recently had an illness, injury, or operation and cannot return to normal life straight away. It can also be arranged for someone who is caring full-time for their loved one at home and who needs a well-deserved break.

At Penrose Court, we support residents’ overall wellbeing through the excellent care we provide that helps to alleviate daily stresses associated with personal care, mobility, or medical care needs. We also support mental, physical, and emotional well-being through the all-inclusive facilities and activities we provide that enable residents to socialise with others, learn new skills, gain new experiences, and continue with their hobbies regularly. We encourage residents to live their lives the way they want to.

Residential Care provides live-in accommodation, with support 24 hours a day to those who need extra help with personal care or mobility. Nursing Care equally provides 24-hour care and support but the main differential is the assistance from a registered nurse, who is available day and night to provide medical care.

Care plans are reviewed every six months with family meetings and feedback, ensuring each resident receives truly person-centred care tailored to their needs. We recognise that people’s health and wellbeing demands change over time, therefore our care is tailored to adapt to this. We work with each resident and their family members to create a personalised care plan that is ideal for them.

The home has wider corridors and spacious areas to accommodate wheelchair access and support mobility for all residents.

Yes, there is a parking area for visitors to make visiting easy and convenient.

Penrose Court provides an in-house laundry service, with staff members assigned to ensure residents’ clothing and personal items are cared for.

Families are welcome to visit at any time and do not need to book in advance. We do recommend visiting outside of mealtimes to avoid disrupting residents’ routines.

All of our residents are encouraged to bring their own furniture or personal items to make their rooms their own. Residents can make their luxury bedroom feel like their own by incorporating personal belongings such as photographs and decorations, small pieces of furniture, and furnishings. It’s the little additions to a room that can make all the difference.

Yes, we have a friendly, professional hairdresser that visits our salon regularly to provide residents with a variety of hair services so that they can look and feel their best.

Yes, all of our bedrooms have access to a private en-suite wetroom including a sink, toilet, and shower.

We provide a range of facilities for all of our residents, including an in-house hairdresser and beauty salon, as well as a cinema room, communal and private dining rooms, an activities programme, and a private garden for residents to pursue their hobbies and interests.

Residents are encouraged to participate in group activities and events by our fantastic team of Activities Co-ordinators. Examples of activities include pet therapy, arts & crafts, film nights, pamper sessions, gardening, exercise sessions, live entertainment, games, quizzes, and much more.

Our in-house chefs and kitchen staff cater to all dietary needs, with a varied seasonal menu to choose breakfast, lunch, and dinner. In addition, beverages and snacks are available throughout the day. Meals can be served in the dining area, in the resident’s rooms, or in the garden during the summer months. Residents can also spend time in the private dining room with loved ones.

Yes, optional services such as the internal hairdresser, chiropody, newspaper delivery, physiotherapy, and certain special events (e.g., seasonal dinners or larger family celebrations) incur extra charges. Our team can provide a detailed breakdown.

In England, care home fees are assessed based on the individual’s care needs and financial situation.

The assessment of care needs is carried out by the local authority, which will determine the level of care required and the type of care home that is appropriate. The financial assessment is also carried out by the local authority or by an independent financial advisor. It will take into account the individual’s income, savings, and assets to determine whether they need to contribute towards the cost of their care.

If the individual’s assets and income are below a certain level, they may be entitled to financial support from the local authority to help pay for their care home fees.

If an individual is deemed eligible for NHS Continuing Healthcare, their care will be fully funded by the NHS. It’s important to note that eligibility for NHS Continuing Healthcare is not based on a specific diagnosis or condition, but based on an individual’s overall care needs and the level of support required to meet those needs.

Get in touch with the team for more information.

If your care home fees cost more than what your local council is willing to pay, someone else can make up the difference between that figure and the home’s fee, such as a family member.

If someone is having financial difficulties, we want to be able to help you in any way we can, whether that’s looking at different finance options or relocating you to a smaller suite inside the home.

Residents or families can also contact the council for financial support. We encourage discussing any concerns with our Home Manager, who can provide advice and guidance.

There are different methods for paying care home fees. If the individual has been assessed as having eligible care needs and limited financial resources, the local authority may cover all or part of their care home fees.

The amount of funding will depend on the individual’s means. If the individual has complex healthcare needs that require full-time nursing care, they may be eligible for NHS Continuing Healthcare Funding. This funding covers the full cost of care, including accommodation and personal care.

If an individual has sufficient income, savings, or assets, they may be required to pay for their care home fees themselves. In some cases, family members may choose to contribute towards the cost of care. An individual’s care home fees may be paid for by a combination of sources, such as local authority funding and self-funding.

When you pay your weekly care home fees at Penrose Court Care Home, this includes your accommodation, all meals, snacks, and drinks, as well as any activities you participate in, in-house facilities you use, and local excursions (some may incur additional charges where applicable). All care and support are also included within your weekly fees, although some additional medical services such as dental care or chiropody may come at an extra cost. We try to accommodate all our residents’ requests but some may incur additional charges. Please contact the team for more information regarding this.

As of the date of death, all fees related with the Care Agreement will be ended. The charges for accommodation shall be covered for up to ten days following the death, or until the residence is cleaned of all personal things. We understand that this will be a challenging time for loved ones, and of course we will handle any and all proceedings with the utmost respect for you, your friends and your family.

Fees will be reviewed annually, and any change will be advised at least 4 weeks in advance of any change taking effect. The current fee uplift is effective in April each year. For further information please contact us.

Yes, families are invited to join residents for birthdays in the Lounge area, with food provided. Larger gatherings or special seasonal dinners, such as Christmas, may involve an additional cost.

The moving-in process at Penrose Court is quick and flexible. Residents can move in within the same week if needed, with a short process time to make settling in smooth and stress-free.

Yes, we allow prospective residents to schedule a trial stay for a 4-week period so that they can experience what life will be like at Penrose Court Care Home before making the decision to move in permanently.

Yes, we welcome all prospective residents and their families to tour our care home to ensure it’s right for them.

Yes. Penrose Court Care Home is regularly inspected by the Care Quality Commission to ensure that our care home in Biggleswade continues to meet a high standard of care in all areas of the home.